Privacy Policy
Effective Date: 1.6.2026
At Patéa Botanica, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase through www.pateabotanica.com.
1. Data Controller
The controller responsible for processing your personal data is:
GR PRODUCTS s.r.o.
U Staré elektrárny 2071/26
710 00 Ostrava
Czech Republic
Company ID: 09761713
Email: info@pateabotanica.com
("Patéa Botanica", "we", "us", "our")
2. Personal Data We Collect
Depending on how you interact with our website, we may collect the following categories of personal data:
Identity Information
- First name
- Last name
Contact Information
- Email address
- Telephone number
- Billing address
- Shipping address
Order Information
- Purchased products
- Order history
- Payment status
- Delivery information
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Time zone
- Website usage data
Marketing Information
- Newsletter preferences
- Marketing consents
- Interactions with emails and advertisements
3. How We Collect Personal Data
We collect personal data when:
- You place an order
- You create a customer account
- You subscribe to our newsletter
- You contact us
- You participate in promotions, surveys or giveaways
- You browse our website
- You interact with our advertisements or social media content
Some information is collected automatically through cookies and similar technologies.
4. Why We Process Your Data
We process personal data for the following purposes:
Order Fulfilment
To:
- Process orders
- Deliver products
- Handle payments
- Issue invoices
- Manage returns and complaints
- Communicate regarding orders
Legal basis:
- Performance of a contract
Customer Support
To:
- Respond to enquiries
- Resolve complaints
- Provide customer service
Legal basis:
- Performance of a contract
- Legitimate interest
Account Administration
To:
- Create and maintain customer accounts
- Provide account-related services
Legal basis:
- Performance of a contract
Marketing Communications
To:
- Send newsletters
- Provide product updates
- Share promotional offers
- Deliver educational content
Legal basis:
- Consent
- Legitimate interest where permitted by applicable law
You may unsubscribe at any time using the link included in every marketing email.
Website Analytics and Improvement
To:
- Analyse website performance
- Improve user experience
- Prevent fraud and abuse
- Maintain website security
Legal basis:
- Legitimate interest
- Consent where required
Legal and Regulatory Compliance
To:
- Meet legal obligations
- Fulfil accounting and tax requirements
- Protect legal rights
Legal basis:
- Legal obligation
5. Payment Information
Payments are processed through trusted third-party payment providers.
We do not store complete payment card details on our servers.
Payment information is processed directly by the payment provider in accordance with their own privacy policies and security standards.
6. Sharing Personal Data
We only share personal data when necessary.
Categories of recipients may include:
E-commerce Platform Providers
- Shopify
Payment Providers
- Stripe
- PayPal
- Other payment providers offered during checkout
Shipping and Logistics Providers
- Courier companies
- Postal operators
- Fulfilment partners
Marketing and Analytics Providers
- Meta (Facebook and Instagram)
- Klaviyo
- Other marketing service providers used by Patéa Botanica
Professional Advisors
- Accountants
- Legal advisors
- Auditors
Public Authorities
Where required by law.
We do not sell personal data to third parties.
7. International Transfers
Some service providers may process personal data outside the European Economic Area (EEA).
Where such transfers occur, appropriate safeguards are implemented, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions
- Other lawful transfer mechanisms under GDPR
8. Data Retention
We retain personal data only for as long as necessary.
Typical retention periods include:
Orders and Accounting Records
Up to 10 years where required by law.
Customer Accounts
Until the account is deleted or inactive for an extended period.
Marketing Consents
Until consent is withdrawn.
Customer Service Communications
For a reasonable period necessary to resolve enquiries and protect legal interests.
9. Your Rights
Under GDPR, you may have the right to:
- Access your personal data
- Correct inaccurate personal data
- Request deletion of personal data
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with a supervisory authority
Requests may be submitted to:
We may request verification of identity before responding to certain requests.
10. Children's Privacy
Our website and products are not intended for children under the age of 16.
We do not knowingly collect personal data from children.
If we become aware that personal data has been collected from a child without appropriate consent, we will delete the information without undue delay.
11. Security Measures
We implement appropriate technical and organisational measures to protect personal data against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
12. Cookies and Similar Technologies
We use cookies and similar technologies to:
- Ensure website functionality
- Remember user preferences
- Analyse website performance
- Improve user experience
- Measure marketing effectiveness
Detailed information about cookies is provided in our Cookie Policy.
13. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of third-party websites.
We encourage users to review the privacy policies of those websites.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page together with the revised effective date.
Where required by law, users will be notified of significant changes.
15. Contact Information
If you have any questions regarding this Privacy Policy or the processing of personal data, please contact:
GR PRODUCTS s.r.o.
U Staré elektrárny 2071/26
710 00 Ostrava
Czech Republic
Email: info@pateabotanica.com
We will respond as soon as reasonably possible.
