Shipping Policy
Effective Date: 1.6.2026
Thank you for choosing Patéa Botanica.
This Shipping Policy explains how we process, ship and deliver orders placed through www.pateabotanica.com.
1. Shipping Destinations
Patéa Botanica currently ships exclusively to countries within the European Union (EU).
If your country is not available during checkout, please contact us at:
2. Shipping Costs
Standard Shipping
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Orders below €100: shipping costs are calculated during checkout and typically range from €5.20 to €5.90 depending on the destination country and delivery service.
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Orders above €100: FREE shipping.
Any applicable shipping charges are displayed before the order is completed.
3. Order Processing
Orders are processed on business days only (Monday to Friday, excluding public holidays).
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Orders placed before 10:00 AM (CET) are usually processed the same business day.
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Orders placed after 10:00 AM (CET) are usually processed on the next business day.
During promotional campaigns, holidays or periods of unusually high demand, processing times may be slightly extended.
4. Delivery Times
Estimated delivery times within the European Union are typically:
Standard Delivery
2–5 business days
Actual delivery times may vary depending on:
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Destination country
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Local carrier operations
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Seasonal demand
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Weather conditions
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Customs or regulatory inspections (where applicable)
Delivery estimates are provided for guidance only and are not guaranteed.
5. Shipment Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing:
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Tracking number
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Tracking link (where available)
You can use the tracking information to monitor the progress of your shipment and view the estimated delivery date.
6. Delivery Hours
Deliveries are typically made:
Monday to Friday
Between 8:00 AM and 6:00 PM
Deliveries are generally not made on weekends or public holidays.
Delivery schedules may vary depending on the carrier and destination country.
7. Incorrect Delivery Information
Customers are responsible for providing accurate shipping information.
If an order cannot be delivered due to:
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Incorrect address details
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Incomplete address information
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Failure to collect the parcel
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Refusal to accept delivery
additional shipping charges may apply.
Patéa Botanica is not responsible for delays or delivery failures resulting from incorrect information provided by the customer.
8. Lost or Delayed Shipments
While we work with reliable logistics partners, occasional delays may occur.
If your order has not arrived within a reasonable timeframe, please contact us at:
We will investigate the shipment and assist in resolving the issue as quickly as possible.
9. Damaged or Incomplete Deliveries
Please inspect your package upon delivery.
If your order arrives:
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Damaged
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Incomplete
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Incorrect
please contact us immediately at:
To help us resolve the issue quickly, please provide:
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Your order number
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A description of the issue
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Photographs of:
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The product(s)
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The outer packaging
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The shipping label
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Claims relating to damaged deliveries should preferably be reported within 7 days of delivery.
10. Customs, Duties and Taxes
As Patéa Botanica currently ships only within the European Union, customers generally do not incur additional customs duties on deliveries within the EU.
Should regulatory requirements change in the future, any applicable charges will be communicated during checkout whenever possible.
11. Payment Methods
We offer secure payment options through trusted payment providers.
Available payment methods may include:
Credit & Debit Cards
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Visa
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Mastercard
PayPal
Fast and secure online payments through your PayPal account.
Bank Transfer
Customers selecting bank transfer will receive payment instructions after placing their order.
Orders are dispatched after payment has been received.
Additional Payment Methods
Depending on your country, additional payment options may be available during checkout.
All online transactions are processed through secure encrypted payment systems.
12. Returns Shipping Address
Approved returns should be sent to:
GR PRODUCTS s.r.o.
Ahepjukova 2789/4
702 00 Ostrava
Czech Republic
Email: info@pateabotanica.com
Please do not return products without contacting us first.
Return instructions are provided after a return request has been approved.
For full details regarding returns, please refer to our Returns & Refund Policy.
13. Contact Us
If you have any questions regarding shipping or delivery, please contact:
Patéa Botanica Customer Care
Email: info@pateabotanica.com
We aim to respond within 2 business days.
